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Frequently asked questions

How do I track my parcel?

On your certificate of posting receipt, you’ll find a reference number. If your delivery is being handled by Royal Mail, it’ll be 13 characters, e.g AB123456789GB. If it’s being sent with Parcelforce then the number will be between 9 – 14 characters.

Once you’ve located your reference number, enter it on our Track & Trace page, where you’ll be given all relevant delivery information.

How do I find an address or postcode?

If you’re not sure of the address you’re sending to – whether an entire address or just part of one – use a digital maps service or search engine like Google or Apple Maps to fill out the remaining details.

What's the correct way to address mail?

Take a look at our guide on How To Address Mail for full details on addressing items for the UK or abroad.

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